Terms + Conditions
1. Overview of Services
- Full property management under rent-to-rent agreements
- Professional guest handling (short/medium stays)
- Cleaning, maintenance, and interior staging
- Revenue optimization through dynamic pricing
- Legal compliance and property licensing oversight
- Marketing and listing management on platforms like Airbnb and Booking.com
All operations are designed to maximize returns for landlords while providing a hands-off experience.
2. Payment Terms
2.1 Fixed Rent Payments: Landlords receive guaranteed fixed monthly rent...
2.2 Payment Schedule: Payments are made monthly on an agreed date via bank transfer...
2.3 Missed Payments & Deductions: Deductions may occur for agreed-upon expenses...
3. Scope of Use
You agree to:
- Provide safe, habitable, and legally compliant properties
- Grant uninterrupted access for property management
- Communicate promptly in case of emergencies or changes
- Not interfere with bookings or engage with guests directly
Sole La Nero retains the right to suspend services if landlord actions breach terms...
4. Property Access & Control
Operational control of the property is granted to Sole La Nero. This includes:
- Guest screening and bookings
- Pricing control and listing descriptions
- Access for cleaners, maintenance, and contractors
Major works must be communicated in advance.
5. Legal & Compliance
We ensure services meet UK housing law. You are responsible for:
- Valid planning permissions
- Gas safety, EICR, and fire safety certificates
- Active landlord insurance
6. Contract Terms
6.1 Contract Duration: Standard agreements range from 1 to 5 years...
6.2 Termination & Notice: 90-day notice unless otherwise agreed...
6.3 Dispute Resolution: Aim to resolve within 14 business days...
7. Insurance & Liability
- Sole La Nero holds public liability insurance
- You must maintain building insurance
- No liability for unforeseeable events (weather, acts of God)
8. Data Protection & Privacy
Data is handled in accordance with GDPR. We:
- Do not sell or share personal data
- Securely store sensitive info
- Use data only for property operations
9. Service Amendments
Terms may be updated with 30-day notice. Services may evolve based on regulations or trends.
10. Contact Information
Sole La Nero Ltd
Email: ana.ahnien@solelanero.com
Business Hours: Monday–Friday, 9am–5pm GMT